This Refunds & Cancellation Policy outlines the conditions under which refunds or cancellations may be processed for tickets purchased through our platform.

1. Ticket Cancellation

Tickets once booked are generally non-cancellable unless explicitly stated for a particular event. Users are advised to review event details carefully before completing the purchase.

2. Refund Eligibility

• Refunds are considered only after a valid complaint is raised
• Tickets that have already been scanned or used are not eligible for refund
• Payments made on expired or cancelled QR codes may not be eligible

3. Event Cancellation or Rescheduling

In case an event is cancelled or rescheduled by the organizer, refund or rescheduling options will be communicated to customers as per organizer policy.

4. Payment Issues & Failed Transactions

If a payment is deducted but ticket confirmation is not received, users must contact support with payment proof. Such cases are resolved after verification.

5. Refund Processing Time

Approved refunds are processed within 3 to 7 working days, depending on bank or UPI processing timelines.

6. Mode of Refund

Refunds, where applicable, will be initiated to the original payment method used at the time of booking.

7. Limitation

Convenience fees, platform fees, or service charges (if any) may be non-refundable unless otherwise stated.

8. Contact for Refunds

For any refund or cancellation-related queries, please contact:

Genext Data Engines
Phone: +91 90312 74853
Email: info@genextdataengines.co.in